Terms and privacy

Ngong Stores is a product of Simba Fix Holdings.

1. What Ngong Stores is

Ngong Stores is a directory of shops and delivery riders in and around Ngong. We help you find a shop and contact it. We do not sell the products listed, and we do not take payment for orders. Every order, price, payment and delivery is agreed directly between the customer, the shop and the rider.

2. Shops

Shops must be real businesses run by the person who signs up. Listings must be honest: real photos, real prices and items you actually sell. We may hide or remove a shop or listing that breaks these rules, gets repeated complaints, or sells anything illegal. Shop owners pay a monthly fee to keep their profile listed, as agreed with our team.

3. Riders

Riders must pass our checks (national ID, driving licence and certificate of good conduct) before they get jobs. Riders agree their delivery fee with the shop. We may suspend a rider after a serious complaint while support looks into it. Riders pay a monthly fee to stay listed.

4. Customers

Pay for goods only when they arrive and you have checked them. If something goes wrong, talk to the shop first, then report it to us. We will follow up, but we are not responsible for goods, payments or deliveries between you and a shop or rider.

5. Your information

We keep the details you give us (name, phone, email, shop and rider details) to run your account, to vet shops and riders, and to follow up reports. We count page views and contact taps so shops can see how they are doing; these counts are not linked to customers' names. We never sell your information. Shop and rider phone numbers are shown to customers because that is how the service works. To see, correct or delete your information, call support on 0706 218 092.

6. Changes

We may update these terms. We'll show the new version here, and for big changes we'll tell account holders by email or SMS.